FAQ

1️⃣ How do I select my motorcycle?
Use the black bar at the bottom of your screen to choose the brand, model, and year of your motorcycle.

2️⃣ How do I view compatible products?
Simply click “Products for my bike” to automatically display all items compatible with your vehicle.

3️⃣ Can I customize my seat or seat cover?
Yes! With our “Configurator”, you can create your own custom design: colours, materials, stitching, embroidery, and more.

4️⃣ How do I add a product to my cart?
After choosing your item, click “Add to cart”.

5️⃣ How do I complete my order?
Go to your cart and follow the steps to confirm and pay for your purchase online.

The configurator allows you to customize your seat or seat cover according to your tastes and needs.
Here’s how to use it:

• Select your motorcycle model using the black bar at the bottom of the screen

• Click on the “Configurator” tab

• Choose from the available options:
  – rider seat height (standard, low, high)
  – design (shapes, materials, stitching)
  – colours, finishes, and personalised embroidery
  – optional gel or heating

• View your configuration in real time

• Once you are satisfied, click “Add to cart” to place your order

🛠 Each seat / seat cover is then custom-made in our workshop according to your selections.

The “Products for my bike” page gathers all the items compatible with the motorcycle or scooter model you selected.

You will find in particular:

• Grand Confort seats

• Seat covers (standard or design versions)

• Tank protectors

• Handlebar muffs, saddlebags, and other accessories

🛠️ All product types available for your model will be displayed. Some vehicles offer a wide range of products, while others are still in development – we regularly add new references.

You will also be able to view:

• Product availability (in stock or made to order)

• Available options

• Corresponding prices

👉 To access this page, select your motorcycle from the black bar at the bottom of the screen, then click on “Products for my bike”.

Here are our main categories, each with its own explanatory page:

• Grand Confort Seat

• Original Seat Improvement

• Standard Seat Cover

• Design Seat Cover

👉 Click on each one to discover the differences, available options, and advantages.

Promotions are applied automatically as soon as you add an eligible product to your cart.

👉 Important: make sure the promotion applies to the type of product you selected (in-stock item, made-to-order, custom seat, etc.).
All conditions are detailed on our promotional banners during active campaigns.

📍 You can also view current offers and conditions directly on the homepage, in the banners displayed at the top of the site.

Once your order is completed on our website, a confirmation message appears on your screen.
You will also receive an automatic confirmation email containing the summary of your order.

📩 Note: sometimes this email may arrive in your spam or junk folder. Please remember to check it if you don't see the message in your inbox.

Once your order has been confirmed, you will receive several follow-up emails keeping you informed at each stage:

📩 Order confirmation

🛠️ Start of production (this step applies both to made-to-order products and in-stock items prepared on demand)
→ This email includes an estimated shipping or dispatch date

🚚 Shipping notification with tracking link

👉 Please check your spam / junk folder if you do not see our emails in your inbox.

The confirmation email is sent automatically right after your order is validated.

👉 If you don’t see it, please check your spam or junk folder.

If the email is still missing:

• Make sure the email address you entered during checkout matches the one you are checking

• If needed, contact us at contact@topsellerie.com and include your full name and the product you ordered — we will resend your confirmation as quickly as possible.

It depends on the status of your order.
If production has not started yet, we can usually make the change.

👉 Once the order has entered production, it may be too late to modify it.

In any case, please contact us as soon as possible by email at contact@topsellerie.com, specifying your order number and the details to be corrected.

If your motorcycle does not appear in the configurator, here are a few tips:

• Check the exact spelling of the model

• Use a short keyword only (e.g.: Tracer, CB500, GT)

⚠️ Avoid hyphens ( - ) or overly long names: the search engine sometimes works with partial recognition, but a simplified search usually gives better results.

If your motorcycle still does not appear, it means we have not yet developed products for this model.
However, in most cases we can offer a custom-made solution if you send us your original seat.

📩 Feel free to contact us at contact@topsellerie.com to discuss it.

This depends on the type of product ordered and the status of your order.

For standard products in stock, you can request a cancellation as long as the order has not yet been shipped.

For custom-made or personalised products (e.g. custom seats, personalised seat covers, tank protectors, or bags), cancellation is no longer possible once production has started, in accordance with Article L221-28 of the French Consumer Code.

👉 If you wish to cancel an order, please contact us quickly at contact@topsellerie.com, specifying your order number.

We accept the following payment methods:

• 💳 Credit card: Visa, Mastercard, Maestro, CB

• 🅿️ PayPal

• 🏦 Bank transfer
  (bank details are provided after order confirmation)

• 💶 Payment in 3 or 4 instalments with Cofidis
  (subject to eligibility and order amount)

🔒 All payments are 100% secured through our certified partners.

Yes, several instalment payment options are available depending on the amount and the payment method selected:

Via PayPal: some orders may qualify for 3x or 4x interest-free payments, if this option is offered at checkout (depending on your PayPal account).

Via Paybox + Cofidis: we also offer a staggered payment solution through our partner Cofidis (availability depends on country and order amount).
👉 This option will appear automatically on the payment page if you are eligible.

📩 If you are unsure, feel free to contact us before finalizing your order.

A detailed invoice is automatically generated for every order.

If you created an account, you can download it directly from your customer area > My orders.

If you ordered as a guest, or if you can’t find your invoice, you can request it by emailing us at contact@topsellerie.com, specifying your order number.

If you choose payment by bank transfer, please make the transfer to the following account details:

IBAN: FR76 3000 4002 6300 0101 7058 472
BIC: BNPAFRPPXXX

💶 Total: [€]
📌 Reference to indicate: [order number, e.g.: #123456]

Your order will be processed as soon as the payment is received.
👉 Don’t forget to include your order reference in the transfer description to avoid any delay.

Since Brexit, shipments from the European Union to the United Kingdom are subject to customs fees and local VAT.

💬 These charges are billed directly by UK customs at the time of delivery, via the carrier (e.g., DHL).
They are independent from our company and are not included in the prices displayed on our website.

👉 This applies to any order delivered outside the EU, in accordance with current customs regulations.

A deposit is required when you choose the standard exchange option, which consists of sending you a seat that is already ready (manufactured or reworked in our workshop) without waiting for you to return your original one first.

In return, you agree to send back your original seat, mainly so we can recover the seat base (the rigid shell with its mounting points).
The condition of the foam or cover does not matter, but the base must be complete and in usable condition.

🔒 How the deposit works:

• It is pre-authorised at the time of ordering but not charged immediately

• It is only charged 45 days after the order if the return has not been made

• If the seat is received on time and in good condition, the deposit is not charged

• In case of delay or if the base is unusable, the deposit is charged (and may be refunded later once regularised)

💳 During payment, the total amount (purchase + deposit) is validated through 3D Secure, but only the purchase amount is actually charged at that stage.
📦 Return shipping costs are your responsibility.
❌ PayPal payment is not available for this option.

👉 This system allows you to receive your new seat more quickly without immobilising your vehicle.
📄 For more details, please refer to the information page displayed during your selection.

The delivery time depends on the type of product ordered:

📦 For products in stock, shipping generally takes place within 48 to 72 business hours.

🛠️ For made-to-order or customised products, the average production time is 3 to 4 weeks.

👉 As soon as your order enters production, you will receive a confirmation email indicating the estimated delivery date.
A second email will be sent when your order is shipped, including a tracking link.

The average production time for a custom “à la carte” seat is 3 to 4 weeks.
This timeframe may vary slightly depending on the season (peak periods, holidays, order volume, etc.).

👉 As soon as your order enters production, you will receive a confirmation email with an estimated delivery date.
Once shipped, you will receive a second email with a tracking link.

Products in stock are generally shipped within 48 to 72 business hours after your order is confirmed.

👉 You will receive a shipping confirmation email with a tracking link as soon as the parcel is handed over to the carrier.

Several factors may explain why you have not yet received your order:

• Your order may still be in production (average lead time: 3 to 4 weeks for an à-la-carte seat).

• It may have already been shipped — please check your emails, you should have received a shipping notification with a tracking link.

• During busy periods or holidays, processing times may be slightly longer.

👉 If the estimated delivery time has passed, please contact us at contact@topsellerie.com with your order number.
We will check the status of your file right away.

If your order exceeds the estimated delivery time, we apologise for the delay.

👉 Before contacting us, please make sure to check:

• The average lead time indicated on the product page (e.g. 3 to 4 weeks for made-to-order items).

• Your confirmation email, which includes the estimated delivery date and a tracking link if the order has already been shipped.

📩 If the estimated time has passed and you still haven’t received any shipping notification, please write to us at contact@topsellerie.com, including your order number.
We will get back to you as soon as possible.

📅 In accordance with regulations, we do everything possible to ship your order within a reasonable timeframe.
In most cases, shipping takes place within 30 days after receiving your order.

As soon as your order is shipped, you will receive a confirmation email containing a tracking link provided by the carrier (DHL, Colissimo, etc.).

👉 Simply click on this link to follow your parcel in real time.
If you cannot find the email, please check your spam or junk folder.

The carrier depends on your delivery country and the options available at the time of your order.

📍 During checkout, you will be able to choose your delivery method from the carriers available for your address (e.g. DHL, UPS, Colissimo, etc.).

💳 Shipping fees are calculated automatically based on the selected carrier, the weight of your parcel, and your location.

👉 You will see the carrier’s name and the shipping cost before confirming your payment.

Yes, but our website does not offer automatic pickup-point selection.

👉 If you want delivery to a pickup point, you must manually enter the full address of the pickup point (shop name + street + postcode + city) as the delivery address when placing your order.

📦 If the selected carrier accepts delivery to pickup points in your area, the parcel will be delivered there as requested.

❗ Make sure the pickup point is active and compatible with the chosen carrier.

No worries: if you are not home at the time of delivery, the carrier will leave a delivery notice or send you an email/SMS with instructions.

👉 Depending on the carrier, your parcel may be:

• Re-delivered at a later date

• Dropped off at a nearby pickup point or post office

• Held at the carrier’s depot for a few days

📦 You will then be able to collect it with an ID, or reschedule a delivery through the tracking link.

❗ If you experience any issues or if the tracking remains unchanged, please contact the carrier directly using your tracking number.

Yes, we deliver to most countries worldwide, including the European Union, the United Kingdom, Switzerland, Canada, the French overseas territories, and many other destinations.

📦 When placing your order, shipping costs are automatically calculated according to the delivery country and the weight of the parcel.
You will also be able to choose from the carriers available for your location.

❗ For deliveries outside the European Union, customs fees or local taxes may apply upon delivery (see dedicated question).

Yes, we ship to most islands.

👉 When placing your order, the available delivery options and the corresponding shipping costs will be displayed automatically based on your address.

❗ For certain destinations outside the European Union (overseas territories, Canary Islands, etc.), customs fees or local taxes may apply upon delivery.

If your country or address does not appear correctly when placing your order, here are a few things to check:

✅ Make sure you have entered the correct postal code: delivery options are automatically calculated based on the postal code and country.

✅ Verify that you have selected the correct country from the list.

👉 If the issue persists, please write to us at contact@topsellerie.com and include:
– your full address
– the products you wish to order
We will help you finalize your order quickly.

🔹 Grand Confort Seat
This is a fully rebuilt seat, made in our workshops, including:

– A specific foam that is softer and significantly more comfortable
– An optimized ergonomic shape with an integrated backrest that fills the gap between rider and passenger, preventing forward sliding
– A brand-new, fully customizable cover
– Many customization options: gel, design, embroidery, colors, finishes…

👉 See our dedicated Grand Confort Seat page

🔹 Improvement of an Original Seat
We work directly on your original seat, with:

– Foam modification, including the option to lower the seating height
– The addition of gel and/or heating according to your needs
– Foam transformation while keeping the original cover for standard and low versions
– For the high version, a new cover is required

👉 Learn more about improving your original seat

Yes, it is absolutely possible to order only a seat cover, without any foam or structural modifications.

👉 Three options are available:
– Simple cover: close to the original manufacturer design, without visible stitching
– Design cover: with modified shapes and stitching for a sportier or more customized look
– Custom cover: created by you using our online configurator, with your choice of colors, finishes, and embroidery

This depends on the type of product you choose:

🔹 Grand Confort Seat – Complete Version

✅ You receive a complete seat, ready to install.
👉 You do not need to return your original seat.

🔹 Grand Confort Seat – Exchange Program

✅ We send you a ready-to-install seat compatible with your motorcycle.
📦 In return, you must send us your original seat (the base must be complete and in good condition).
💳 A deposit is required to guarantee the return of the original base.

🔹 Modification of Your Original Seat

🚚 You must send us your own seat, which we will modify according to your preferences (gel, foam, heating, design, etc.).

A seat that fits your body shape is essential for riding comfortably, maintaining good posture, and reducing fatigue—especially on long trips.

At Top Sellerie, several options are available:
– Standard seat: original height and length
– Low seat: ideal for easier access to the ground if you are shorter
– High seat: for greater comfort if you are taller
– Long seat: to benefit from extra space
– Combined versions: low + long or high + long

👉 These configurations are available on our Grand Confort seats or through our online configurator.

✅ We review every order to ensure that the selected seat matches your body type.
This is why we ask for your height and weight when you confirm your order.

We offer several seat versions to best match your body shape and riding style:

🔹 Standard

Height and length similar to the original manufacturer seat, with a possible variation of ±1 cm.

🔹 Low

Reduced height, ideal for shorter riders or those who want easier access to the ground.

🔹 High

Increased height, providing more comfort if you are tall: your legs are less bent, which also opens the knee angle.

🔹 Long

Extended seating area for more space and greater freedom of movement.

🔹 Low + Long / High + Long

Combined versions allowing both height and length adjustment to meet your specific needs.

✅ When placing your order, we ask for your height and weight to ensure the selected version suits your body type.

👉 All these options are available in our configurator or directly on your motorcycle’s product page.

Gel is an insert integrated into the foam of the seat to significantly improve comfort, both for the rider and the passenger.

🔹 How the gel works

– Gel insert integrated into the foam, placed under the cover
– Finished with a layer of foam to maintain a natural seating feel
– Absorbs vibrations and relieves pressure points
– Improves long-distance comfort

🔹 Gel properties (important to specify)

– Does not leak
– Does not melt
– Does not deform
– Does not move over time
It stays perfectly in place inside the foam, even in high temperatures.

🔹 Top Sellerie recommendation

We strongly recommend gel for low seat versions, where the foam is thinner: it compensates for the reduced volume while maintaining comfort.

🔹 Manufacturing

The gel is integrated directly into the foam during the manufacturing of our Grand Confort seats or during the transformation of your original seat.

If you ordered a Grand Confort seat with the heating option, installation is simple but requires a few important precautions:

🔌 1. Connecting the seat

Connect the two plugs located between the two parts of the seat.

⚠️ 2. Never connect the seat directly to the battery

The heating system must be wired through a relay with a 10A fuse.

🔧 3. Where to connect the relay?

You can connect the relay to:
– the headlights,
– or the ignition switch,
while respecting polarity:
red = + / black = –

🎥 Video tutorial

📽️ Watch the complete installation guide here:

👉 https://www.youtube.com/watch?v=ek1-OgFwJsk

✅ Yes, our seats can retain the original heating system when we modify your own seat.

In the case of a loan seat, if you order a version with the original heating system, we will send you a seat already equipped with the original heating elements and connectors.

In this situation:

• There is no need to select the “Heating” option in the configurator

• The original heating system is preserved and integrated during production

• The connection remains identical to the original: simple plug & play

✅ Yes, all our Grand Comfort seats and seat covers can be fully customized!

With our online configurator, you can choose:

• Upholstery, stitching and piping colors

• Gel insert for rider and/or passenger for additional comfort

• Heating option

• Custom embroidery (text or logo)

• Seat shape and height (standard, low, high, long…)

🖌️ You can preview the final result and the price in real time.

👉 Access our configurator to create a unique seat tailored to your style and ergonomics.
The Top Sellerie Team

✨ Rewritten version in English

✅ Yes, it is possible thanks to our online configurator.

👉 In the “Embroidery” menu, select the desired option.
You will then be able to:

• Choose “Custom text”

• Enter your text directly in the input field

• The text will appear in the preview box

• Select your preferred font style

• Upload your logo or image (accepted formats: JPEG, PNG, PDF…)

• Choose the thread colors to customize your embroidery

🖌️ Real-time preview allows you to check the rendering before validation.

✅ Yes, you can fully customize the colors and materials of your seat using our online configurator.

👉 In the “Materials” section, you can:

• Choose the colors of each zone of the seat

• Personalize the stitching, piping and embroidery

🖌️ A real-time visual preview allows you to instantly see the result of your creation.

🎨 If you would like to check the colors or textures before placing your order, to ensure they match your motorcycle (or any other vehicle) perfectly, you can order material samples directly from our website.

👉 Access the dedicated page here:
Order your samples

📦 This allows you to choose with confidence before finalizing your customization.

✅ Maintenance is very simple:

• Use a soft cloth, warm water and a mild soap

• Then wipe with a clean, dry cloth

❌ Avoid abrasive products, solvents, aggressive detergents or high-pressure jets directly on the seat.
This could damage the stitching, embroidery or coverings.

💡 Regular maintenance helps extend the life of your seat and preserve its original appearance.

✅ Yes, our seats are designed to provide excellent waterproof protection:

• All our cover materials are waterproof

• Sealing tapes are applied under each stitching line

• After foam modification, a protective plastic film is added to prevent moisture penetration

👉 Click here to see the waterproofing process

⚠️ To preserve your seat over the long term, we advise avoiding prolonged exposure to storms or heavy rain.
In such cases, using a protective cover on your motorcycle is strongly recommended.

These are the two options available to you (in most cases) when purchasing a Top Sellerie seat:

🔁 Grand Comfort Seat – Standard Exchange (Seat loan)

• ✅ We manufacture your customized seat on our own seat base

• 🚚 You receive a complete seat ready to install immediately on your vehicle

• 📦 After installation, you send your original seat back to us
  (the base must be in perfect condition — foam or cover damage is not an issue)

• 💳 A security deposit is required when sending the loan seat, and will be automatically charged after 45 days if your original seat is not returned

👉 Benefit: no downtime for your motorcycle — you can continue riding.

🛠️ Transformation of your original seat

• 🚚 You send your current seat in a box so we can transform it according to your configuration
  (gel insert, foam modification, heating, design, embroidery, etc.)

• 📩 Upon receipt, you will receive an email confirmation that your seat has arrived in our workshop

• 🛠️ We perform the transformation according to your choices

• 📦 Once finished, your modified original seat is shipped back to you ready to install

👉 Benefit: you keep your original base with perfect fitment.

Yes — in cases where you have selected:

Standard Exchange: you receive a seat that is already ready to install, but you must return your original seat after reception.
This allows us to recover the base structure for reuse.

Transformation of your original seat: you must send us your own seat in advance.
The manufacturing process will only begin once your seat has arrived in our workshop.

📦 In both cases, returning your original seat is mandatory.

👉 If you do not wish to return your seat, we invite you to choose the option “Complete seat”, which includes a seat base.

When sending your seat to us (for a transformation or for the return of a standard exchange), please follow the instructions below:

✅ For transformations, send only the original seat, without any silent-blocks (rubber mounts).
✅ Pack it carefully in a strong cardboard box. For a standard exchange return, you may reuse the Top Sellerie packaging (just remember to remove the previous shipping label).
✅ Clearly include your full name and order number inside the package.

📦 Shipping address:
TOP SELLERIE – 1 rue du Cours – 61500 Sées – FRANCE

⚠️ Shipments outside the European Union

Please mark “Product return” on the customs declaration to avoid additional fees.
If customs charges are applied, they are your responsibility.
❌ Any shipment sent freight collect / postage due will be refused.

Please send your seat to the following address:

TOP SELLERIE
1 rue du Cours
61500 Sées – FRANCE

✅ Don’t forget to include your full name and order number inside the package.

⚠️ If you are shipping from outside the European Union, please write “Product return” on the customs declaration to avoid extra fees.
❌ Any parcel sent with charges to be paid by us will be refused.

If you have selected the Standard Exchange option, you must return your original seat within 45 days after placing your order.

📌 After this period, the security deposit will be automatically charged, unless the seat is received in the meantime.
In the case of a justified late return (exceptional reason), a full or partial refund of the deposit may be issued.

👉 We recommend sending your seat with signature on delivery and keeping proof of postage to avoid any dispute in case of non-receipt.

If you do not return your original seat as part of a Standard Exchange, the security deposit will be automatically charged after the maximum period of 45 days from the date of your order.

This deposit corresponds to the value of the seat base (rigid frame) required to recondition other seats for future customers.

📌 Without the return of your seat, the Standard Exchange automatically becomes a purchase of a complete seat.
In this case, the deposit is no longer refundable.

👉 If you are experiencing difficulties returning the seat within the deadline, please contact us before the cut-off date so we can review a possible solution.

The deposit applies only if you choose the Standard Exchange option.

🔹 Payment is secured via 3D Secure for the total amount (purchase + deposit), but only the purchase amount is charged immediately.
🔹 The deposit is pre-authorized, but not charged at the time of the order.
🔹 If you return your original seat within 45 days, the pre-authorization is automatically cancelled and a confirmation email will be sent to you.
🔹 If the return is late or if the seat base is unusable, the deposit will be automatically charged.

👉 If the seat is received after the charge and it is compliant, a full or partial refund may be issued within a reasonable timeframe.

📦 Return shipping costs are your responsibility, and the seat base must be in good structural condition.

Yes, you can install the seat yourself, without any technical skills: it mounts exactly like the original seat and only takes a few seconds.

👉 In most cases, you simply need to clip or screw it in place, depending on your motorcycle’s fixing system.
👉 On some models, you may need to gently push the seat forward to correctly position the additional foam located at the front.
👉 For seats equipped with central plastic tabs, press firmly near the backrest so the tabs lock properly into their slots.

Simply select your brand, model and year of motorcycle or scooter in the black bar at the bottom of the website, then click “Products for my bike”.
All displayed products are specifically compatible with the model you selected.

👉 If no product appears, it means we have not yet developed a seat or accessory for this vehicle.
However, a custom transformation is possible if you send us your original seat.

🔍 Good to know: for some models with the same name (e.g. Bandit), multiple seat base variants may exist.
In this case, our team will contact you by email after your order to request photos of the top and underside of your seat, in order to confirm exact compatibility before production.

Yes, our seat covers are designed to fit perfectly onto the original foam and base of your seat.

🔧 Installation only requires a bit of care and basic tools (a manual or pneumatic stapler is recommended).

✅ It is very important to stretch the cover properly during installation:
it must be tightly fitted to avoid wrinkles and ensure a clean, durable finish.

📽️ A video tutorial is available to guide you step by step:

➡️ Voir la vidéo d’installation

✅ Complete Seat or Grand Confort Seat

🔧 No tools required

The seat installs exactly like the original one, using the original fixings (clips or screws).
It mounts in just a few seconds, with no modifications needed.

🧵 Seat Cover (simple or design)

🔧 Yes, a few basic tools are needed:

• Powerful manual or pneumatic stapler

• Recommended stainless steel staples: 6 to 8 mm

• Screwdriver to remove old staples if necessary

• Some patience to stretch the cover properly, avoid wrinkles, and obtain a clean, durable finish

📽️ See our video tutorial
 

🧲 Tank Protector

🔧 No tools required

The tank cover attaches easily using the adjustable straps provided.

Recommended instructions:

• Pass the front strap around the steering column and tighten lightly

• Attach the side hooks at the tank’s welding point

• Tighten gradually while keeping the fuel cap aligned

• For tubular frames: pass the side strap around the tube, through the buckle, then tighten

♨️ Heating Option (heating pad)

🔧 Yes, electrical connection is required:

• Never connect directly to the battery

• Add a relay with a 10A fuse

• Possible connection to the ignition or headlights

• Respect polarity: Red (+) / Black (–)

📽️ See our heating video tutorial

Yes, we provide several tutorials to guide you through the installation of our products.

Here are the main videos available:

🔧 Installing a seat cover and adding a gel insert
➡️ This video shows you how to install a seat cover yourself and how to add a gel insert into the foam.

🔌 Connecting a heated seat

🎛️ Installing a switch for a heated seat inside the fairing

🧰 Installing a two-piece Top Sellerie seat

▶️ Find all our videos on our official YouTube channel:
👉 Click here to access

Yes, in most cases:

Grand Confort seats:
You must reuse the fittings from your original seat (e.g., rubber pads, screws, silent blocks) if they are not already installed on the new seat.
👉 These parts are not always supplied with the new seat.

Standard exchange seats:
Same principle: the seat is ready to install, but you will need to transfer the mounting components from your original seat if they are missing, to ensure proper installation.

Seat covers:
If you are installing a cover on your original seat, no hardware needs to be recovered.
Simply remove the original cover and replace it with the new one.

Yes, the original height adjustment system remains fully functional with our seats.

No worries — this can happen, especially with a new seat.

✅ In the vast majority of cases, the seat is fully compatible because:

For a transformation, we use your original seat base
For a complete seat or a standard exchange, we use a Top Sellerie base identical to the original

👉 If the seat feels difficult to lock at the front, it is often due to the new foam, which is stiffer at first.
Usually, firmly pushing the front of the seat forward and downward is enough to lock it into place.

🕒 After a few uses, the foam will naturally settle and the seat will become easier to install and remove.

It depends on the type of product you ordered:

✅ Products in stock

You can exercise your right of withdrawal within 14 days of receiving the product, provided it is returned in its original condition (unused, unmounted).
➡️ Return shipping costs are your responsibility.

⚠️ Customized products (custom seat, embroidery, gel, specific options, etc.)

These items are made to order according to your specifications.
They cannot be returned or exchanged, except in the event of a mistake on our part or a manufacturing defect.

⚠️ Products requiring dedicated manufacturing

Products created specifically to fulfill your order cannot be returned or exchanged.

💡 Unsure before ordering?
Feel free to contact us — we will help you choose the most suitable solution.

In principle, the legal withdrawal period is 14 days after receiving your order, and only for products in stock that are returned in their original condition.

After this period, returns are no longer possible. However, you may contact us by email at contact@topsellerie.com to explain your situation:
➡️ we review each request on a case-by-case basis.

⚠️ Customized products (custom-made seats, special manufacturing, gel options, embroidery, etc.)
These items are made to order and cannot be returned or exchanged, regardless of the time frame — except in the event of an error on our part or a confirmed manufacturing defect, after validation by our after-sales service.

❌ No, customized items (custom-made seats, embroidery, bespoke materials or colors, etc.) are made specifically according to your choices.
They therefore cannot be exchanged or refunded, in accordance with Article L221-28 of the French Consumer Code.

✅ In the event of an error on our part or a confirmed defect, we will of course handle an exchange or an appropriate correction.

💡 Before ordering, feel free to ask us for advice or request material/color samples to make sure of your choice.

If you receive a damaged product or notice a defect, please follow these steps:

1️⃣ Damaged parcel upon delivery
If your parcel arrives damaged, make sure to report it to the carrier immediately (note on the delivery slip or through their interface).

2️⃣ Take photos
Take photos of the damaged product as soon as you receive it, including the packaging if it is also damaged.

3️⃣ Contact us quickly
Email us at contact@topsellerie.com with:
– your order number,
– a description of the issue,
– the photos attached.

We will offer an appropriate solution as soon as possible: replacement, repair, or another option depending on the situation.

⚠️ Please do not use or install the product before hearing back from us, as this may affect its eligibility for support.

Our products come with a 2-year legal conformity warranty, in accordance with the Consumer Code.
This covers any manufacturing defect or issue occurring under normal conditions of use.

✅ Covered:

– Manufacturing defects
– Abnormal or premature wear (under normal use)

❌ Not covered:

– Damage caused by incorrect installation or misuse
– Normal wear, tears, falls, impacts or accidents
– Alterations due to improper maintenance or prolonged exposure to weather (rain, sun, chemicals, etc.)

💡 Need assistance?

If you encounter an issue, contact us at contact@topsellerie.com with your order number and photos of the product.
We will review your request as quickly as possible.

Yes, in most cases, return shipping costs are your responsibility, particularly in the following situations:

– A return made under the right of withdrawal
– Sending back your original seat (standard exchange or transformation)

👉 For any specific situation, please contact us by email at contact@topsellerie.com.

Beyond 2 years, the legal warranty is no longer applicable.

❗ That said, we are still here to help: each situation is reviewed on a case-by-case basis, and we will do our best to offer a solution adapted to your problem.

📩 Please contact us by email at contact@topsellerie.com with:
– Your full name
– Your motorcycle model
– The purchase date
– Your order number (if available)
– A short description of the issue
– Clear photos of the product concerned

Our team will do its best to assist you.

If you already had an account before our website update:
For security reasons, you must reset your password the first time you log in.
👉 Click on “Forgot your password?” on the login page and follow the instructions.

If you are a new customer:
You must first create an account via the registration page.

📩 In all cases, remember to check your emails — including your spam / junk folder — if you do not receive our confirmation messages.

Creating an account on our website is quick and easy:

1️⃣ Click on the 👤 My Account icon at the top right.
2️⃣ Select “Create an account.”
3️⃣ Fill in the required information:
– First and last name
– Email address
– Password
4️⃣ Confirm your registration.

📩 A confirmation email will be sent automatically.
👉 Remember to check your spam / junk folder if you don’t see it.

Once your account is created, you will be able to:
✔️ Track your orders in real time
✔️ Access your invoices
✔️ Manage your addresses
✔️ Make future orders faster

👉 Access the account creation page directly here:

No worries, resetting your password is very simple:

1️⃣ Go to the Login page.
2️⃣ Click on “Forgot your password?”
3️⃣ Enter the email address associated with your account.
4️⃣ You will receive an email with a link to create a new password.

📩 Important: If you don’t receive the email, check your spam / junk folder.

Once your password is reset, you can log in to your account normally.

If you cannot find the activation email, please check the following:

1️⃣ Check your spam / junk folder
The email may have been filtered automatically.

2️⃣ Make sure the email address you entered is correct
A typing error can prevent the email from being delivered.

3️⃣ Wait a few minutes
Sometimes the email may take a little longer to arrive.

4️⃣ Request a new activation email
Go back to the login page and click “Resend activation email” (if available).

📩 If you still do not receive anything, please contact us at contact@topsellerie.com and provide:
– Your first and last name
– Your email address
– The date you created the account

We will activate your account manually or resend the activation email.

Log in to your account,
then click on “Order history” in your customer area.

There you will find:
– A summary of all your past orders
– The status of each order (in progress, shipped, delivered…)
– Item details and available invoices

⚠️ For orders placed before the website update, some information may not appear fully.
If needed, contact us at contact@topsellerie.com and we will send you the details manually.

Log in to your account, then go to your customer area:

– To update your delivery or billing address, open the “Addresses” section.
– To modify your name, email, or password, click on “Personal information”.

⚠️ If an order is already being processed, please contact us quickly at contact@topsellerie.com to check whether the change can still be applied.

Yes, we offer preferential pricing for professionals.

If you are a garage, dealership, upholsterer, reseller, or part of the motorcycle industry, you can benefit from:
✔️ Dedicated discounts
✔️ Access to our professional price list
✔️ Personalized support

👉 To open a professional account, please contact us at contact@topsellerie.com and provide:
– Your company name
– Your VAT number
– Your activity
– Your contact details

Our team will get back to you quickly to validate your professional access.
👉 Create your professional account here

To create a reseller / professional account, simply follow these steps:

1️⃣ Go to the Login page.
2️⃣ Click on “Create an account”.
3️⃣ Fill in the form with your professional information.
4️⃣ Upload your supporting documents (e.g., company registration, VAT number…).

📩 Once your request is submitted, our team will review your information and activate your professional account.

✅ As soon as your account is activated, you will automatically gain access to your discounted prices and professional conditions in your customer area.

Yes, we can deliver directly to the address of your choice, including your shop, workshop, or dealership.

📍 Simply enter the exact address of your business in the “Delivery address” section when placing your order, just like any other shipment.

👉 No additional steps are required — your parcel will be delivered directly to the address provided.

Top Sellerie is a French company based in Sées, Normandy.

🛍️ France Showroom
1 Rue du Cours, 61500 Sées
Open to the public from Monday to Friday,
from 8:00 to 12:00 and 13:00 to 17:00.

🛍️ Portugal Showroom
Estrada de São Tiago 2119, 4500-647 Silvade – Espinho, Portugal
Open to the public from 9:00 to 12:00 and 13:00 to 17:00.

On-site, you can:
✔️ Explore our materials, colours and finishes
✔️ Receive advice from one of our technicians
✔️ Place an order directly at the showroom
✔️ Order online and collect your products in-store

👉 Official website: www.topsellerie.com

📦 We deliver throughout France and internationally.

VAT-exclusive (excl. tax) invoicing is only available for business customers established outside of France.

✅ To receive an invoice without VAT, you must:

– Create a professional account on our website
– Provide a valid EU VAT number
– Use your company’s address as the delivery address

📦 Important:

If you change the delivery address to one different from your company’s address, and this new address is located within the European Union, we are legally required to charge VAT — even if you are a professional with a valid VAT number.

📍 Note:

Businesses located in France are always invoiced including VAT, without exception.

📩 For any questions, please contact us at:
contact@topsellerie.com